Refund & Cancellation Policy

Shipping policy of
For standard delivery the company will get in touch two times to schedule an available slot for delivery. If the recipient is not at home, or does not answer the calls a cancellation fee of 10% of the purchase value and shipping fees will be charged. Shipping fees depend on the weight of the product from 27aed upwards.

For same day delivery we will contact you to schedule a 4 hour slot to deliver your order. If you confirm the 4 hour slot but are not at home an additional 30aed will be charged to deliver your order.

Refund Policy of 
If any item is out of stock we will notify you within 24 hours of your purchase.

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Items will receive a refund if:
- The wrong product was sent by the Elbirg.
- The product is defective.
- The product was damaged in shipping.
- The product is tampered.

Return policy
We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product.

Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging.

If all these conditions are met, please ship your products back to us using a registered courier service such as Fetchr and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. 
Shipping costs & handling fees (10% of the purchase) are non-refundable.
Shipping fees depend on the weight of the product from 27aed upwards.

Cancellation policy
Customers can cancel their order within 2 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.